Join our Patient Participation Group (PPG)

Dear Patient, here’s your opportunity to improve your Surgery!

We would love to know how we can make our service better – and what you think of the Practice and its Staff.

To accomplish this, we are establishing a virtual patient representation group so that you can have your say. All we’ll do is ask the members of this representative group some questions about the Surgery every once in a while, such as your opinion on our opening times or the quality of the care you received. We’ll contact you via email and keep our surveys short – it won’t take too much of your time.

We wish to have around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We’re looking for young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

You can download the sign up form as a PDF document, print it out, complete it by hand and return it to the Practice:

We will be in touch with you after we receive your form; please note that we won’t answer any medical questions or provide any medical information in response to this form.

Thank you very much for your help!

What is the Patient Participation Group or PPG?

A Patient Participation Group (PPG) is a group of people who are patients of the surgery and want to help it work as well as it can for patients, doctors and staff. The NHS requires every practice to have a PPG.

Why should I join?

You have been to the surgery as a patient, parent, carer or friend.

Your experiences matter and you can bring different ideas to the surgery to help us treat patients better or to improve what we do in some way.

You will also gain a better understanding of the NHS, and gather feedback from other patients.

How often does the Patient Participation Group meet?

We meet, but not too often, led by a committee voted for by the patients. If you can’t make meetings then don’t worry – you can still be part of our virtual group.

Who manages the mailing list for the PPG? 

The mailing list will be held by the GP surgery and any emails sent so that individual’s emails are not shared with others.

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What is a virtual group?

A virtual group is a group of patients who would like to be part of the Patient Participation Group but prefer not to attend meetings. They get involved by email instead. Information such as practice newsletters, minutes of the Patient Participation Group meetings and surveys will be shared electronically. It means that if you can’t make face-to-face meetings, are caring for someone and unable to leave them, or are working, you can still be kept informed, give your views and participate.

Will my views be heard?

Your views are important and will be listened to. It may not be possible to act on every suggestion, but all feedback is very valuable. Working in a spirit of mutual respect, openness and trust, all patients’ views will be discussed and, where appropriate, we will work together on solutions. If you are interested in learning more about our Patient Participation Group, please complete the below online form. Alternatively, you can ask us about it when you next visit the practice.